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First take a look at our Frequently Asked Questions and policy pages, you'll often find your answer there directly.
Send one message per question, multiple messages result in longer waiting times.
Frequently Asked Questions
Yes, we offer free premium shipping across New Zealand with full tracking included. We truly appreciate your support and want to make sure your experience with us feels smooth and reliable from start to finish.
Each product page includes a detailed size chart to help you find your perfect fit. We always recommend comparing the chart to a similar item you already own.
If you’re in between sizes, we generally recommend sizing up for the most comfortable fit. Still unsure? Our support team is happy to help you choose the right size!
Orders are typically processed within 3 business days after being placed.
Once your order is confirmed, you will receive an email with your order number. To track your order, simply visit our order tracking page and enter your order number or email address.
You can return items within 30 calendar days of receiving them.
- Return shipping costs are the buyer’s responsibility.
- Returns must be requested by email and sent back to the original shipping address.
- Approved refunds will be issued to your original payment method.
If you experience any issues or have questions, visit our contact page to connect with our support team. We’re here to assist you promptly.